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Associate Desktop Engineer in Quezon City at Afni, Inc

Date Posted: 8/6/2018

Job Snapshot

Job Description

  • Position Purpose:
  • Under general supervision, the Associate Citrix Engineer is responsible for installing, configuring, and maintaining hardware and operating systems of physical and virtual desktops in support of business requirements.
  • Performs software installations and upgrades to operating systems and specific layered software packages.
  • Creates/maintains desktop images.
  • Conducts routine hardware and software audits of workstations to ensure compliance with established standards, policies, and configuration guidelines.
  • Provide status reports, problem summaries, and project status to supervisor as required.
  • EssentialFunctionand Responsibilities:
  • Perform Citrix system software and hardware upgrades and changes including planning and scheduling, testing, and coordination. 20% of work time.
  • Manage/maintain System Center Configuration Manager (SSCM) and System Center Operations Manager (SCOM) sites/servers within Production, Pre-production and COOP environments. 15% of work time.
  • Monitor, measure, capacity plan and test currentnew infrastructure products and services. 15% of work time.
  • Research recommendations or solutions for upgrades, improvements and strategies to ensure a stable, available and protected technical infrastructure. 10% of work time.
  • Consult with resources and industry experts to ensure the effectiveness and efficiencies technical infrastructure. 10% of work time.
  • Develop and ensure deployment documentation such as design and environment specifications, user and technical manuals and processmethodology documentation. 10% of work time.
  • Administer core area(s) of technical responsibility as assigned. 10% of work time.
  • Identifies deficiencies of both technical issues and business processes, elevates risk to team lead and/or reporting management, and proposes innovative solutions to address issue. 10% of work time
  • Minimum Job Requirements (Education, Experience, Skills):
  • Associate degree in Computer Science, Engineering or relevant field, bachelor degree preferred and three years' experience in the field of Desktop Engineering required.
  • Citrix Certified Associate -- Virtualization is preferred
  • Microsoft MCP, MCSA, and/or MCSE certification is highly desired
  • Microsoft SCCM certification is highly desired
  • ITIL experience is highly desired
  • Strong incident management skills utilizing ITIL v3 methodologies
  • Extensive knowledge of and experience with application delivery, networking, mobility, virtualization and associated technologies is required
  • Previous experience including research, analysis and implementation is required.
  • Previous project management experience including research, analysis and implementation is preferred.
  • Demonstrated ability to handle multiple tasks is preferred.
  • Demonstrated strong verbal and written communication skills are preferred.
  • Demonstrated strong organizational skills and the ability to work with shifting priorities are preferred.
  • Exceptional interpersonal skills (negotiation, team-building, positive thinking, can-do attitude, and job flexibility) are preferred.
  • Must be an assertive team player with positive attitude and high energy level
  • Physical Demands:
  • May be asked to lift up to 50 lbs.
  • Working Conditions and Environment:
  • Incumbent works in a temperature controlled, office environment.
  • Incumbent sits at a desk during regularly scheduled work hours; answers and makes telephone calls using a standard and cellular telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources.
  • Incumbent is on call 24/7.
  • may be required to work beyond normal business


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