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Business Systems Analyst in Quezon City at Afni, Inc

Date Posted: 5/21/2018

Job Snapshot

Job Description

Position Purpose:

Under general supervision, formulates and defines systems scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements. With this knowledge, develops or modifies moderately complex information systems or reports, including analysis of business and user needs, documenting requirements, and revising existing system logic difficulties as necessary. Assist less-experienced Business Systems Analysts. Competent to work in some phases of systems analysis and considers the business implications of the application of technology to the current business environment.

Essential Functions and Responsibilities:

  • Provide support as subject matter expert for applications, business processes, reports and IT infrastructure. Duties may include problem management (moderate complexity), testing and server administration (to include software installation, upgrades and server reboots). 25% of work time.
  • Work with customers to gather & document business and functional requirements that developers, engineers, and testers will use to ensure IT solutions meet customer needs. Provide support for IT groups by gathering requirements, and coordinating the implementation of new applications, system, reports, and business processes. 25% of work time.
  • Assist in the analysis and implementation of technology and process improvements and reporting needs within the scope of current expertise. 20% of work time
  • Facilitation of meetings with customers and development/engineering teams. 10% of work time
  • Provide detailed and timely status updates to sponsors, customers, and management. 5% of work time
  • Train end-users on specified applications and business processes. 5 % of work time.
  • Support external client needs by serving as a point of contact for training, concerns. Work with clients to roll out new technologies or business processes. 5% of work time.
  • Create documentation such as user manuals and systems documentation. 5% of work time
  • The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned.
Requirements

Minimum Job Requirements (Education, Experience, Skills):

  • A post high school education that is equivalent to two to three years of college (Associates degree) is preferred and at least three to five years relevant experience is required.
  • One or more years of previous experience with supported technologies required.
  • Two or more years of experience in customer care/service is required.
  • Two or more years working in at IT organization is preferred.
  • One or more years with business units' functions and data is preferred.
  • Experience developing technical specifications and documentation is preferred.
  • Basic understanding of systems development process preferred.
  • Ability to handle multiple projects and work with shifting priorities in a fast paced environment is required.
  • Demonstrated strong verbal and written communication skills.
  • Exceptional interpersonal skills (negotiation, team-building, positive thinking, can-do attitude, and job flexibility.
  • Strong time management and organizational skills.
  • Exceptional customer (internal and external) service skills.
  • Demonstrates good analytical and decision making skills.

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