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Call Center Customer Service Representative in Tucson, AZ at Afni, Inc

Date Posted: 10/18/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    7810 East Escalante Road
    Tucson, AZ
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/18/2018

Job Description

Our Call Center Customer Service Representatives in Tucson earn a base hourly pay of $12.50 to $13.00 PLUS an average $0.60 per hour in performance-based bonuses. That's $13.10- $13.60 per hour on average! And our top performing service
reps earn about $14.00 per hour on average!

We're hiring Customer Service Representatives (CSR) for both of our call center operations in Tucson, Arizona (SE Tucson). Afni is a contact center company and our call center agents are the backbone of our business. When customers call us, our CSRs answer the phone, make connections, answer questions, solve problems, and get people happily on their way.

Are you ready to be successful, advance your career, make friends, and do meaningful work that makes a difference to people? Join our global team and fuel your passion for work and life.


As a Call Center Customer Service Representative, you'll:

  • Work in our call center, wear a headset, and talk to customers who call you over the phone.
  • Help customers with their accounts. People call us because they have billing questions, are having product and service trouble, need to upgrade or downgrade their accounts, or want or need to buy products. We're here to help them.
  • Listen, understand, and take quick action. Like all of us, customers just want someone to listen and help get their problems solved. You'll do both.
  • Stick to your schedule, show up for work on time, and get engaged with our company's culture and activities. The more you invest in your career, the more it gives back to you.

When you join Afni, we will:

  • Instantly make you part of our global family of diverse people focused on making really good customer experiences happen.
  • Start you off with an hourly pay, above the minimum wage.
  • Give you ways to earn more every single month through bonus and incentives.
  • Show you a clear path and provide the tools you need to earn more responsibilities and promotions.
  • Offer you the benefits you'd expect, plus some surprise perks you'll love.
Requirements

Bring it. You're qualified if you:

  • Have a passion for helping people. Experience in a call center or service related industry (telecommunications, retail, foodservice, or similar) is a great foundation to be successful with us.
  • Have an aptitude for computers and applications like Microsoft Office Suite.
  • Have a naturally positive attitude with demonstrated strong verbal and written communication skills. Communication is the key to our business at all levels.
  • Can multi-task and adapt to changing situations. We are problem solvers who rapidly respond to customers in a timely manner.
  • Commit to a PAID training schedule where we give you the tools to be successful.
  • Are ready to be a part of our team and grow your career!

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