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Call Center Trainer / Instructor in Tucson, AZ at Afni, Inc

Date Posted: 9/15/2018

Job Snapshot

Job Description

Afni is hiring a Call Center Trainer / Instructor to join our U.S. training organization and work from our contact center in Tucson, AZ. In this role, you'll lead teams of entry-level new and existing call center representatives through training classes with a focus on helping people develop the skills and knowledge they need to be amazing.

As an Afni Call Center Trainer / Instructor, you will:

  • Lead training classes through established curriculum.
  • Engage training and skills development classes in a way that enhances learning and knowledge retention.
  • Create an upbeat and interactive learning culture in the classroom.
  • Interact regularly with our operations leadership teams to get feedback on agent success beyond training.
  • Plan and prepare for training classes to meet training timelines.
  • Use the most effective and appropriate instructional methods / materials for each specific mode of learning.
  • Be measured by metrics such as employee retention, trainee certification, and post-training performance.

When you join Afni, we will:

  • Instantly make you part of our global family of people focused on making really good customer experiences happen.
  • Show you a clear path and provide the tools you need to earn more responsibilities and promotions.
  • Support you with a strong manager and excellent leadership team.
  • Give you full access to our amazing set of perks and benefits that include all the typical things you'd expect, plus some nice extras.
Requirements

 Bring it. You're qualified if you:

  • Have earned a high school diploma or GED. Post-secondary education is preferred.
  • Have more than 1 year experience in training delivery leadership. Extra credit if that experience was in a call center environment. Super extra credit if the experience is in a sales or consumer collections call center environment.
  • Are a positive leader with proven ability in teaching, facilitation, and creative problem solving.
  • Communicate well, can positively resolve conflict, build consensus, and know how to plan things out.
  • Have solid presentation experience using flexible delivery methods (lecture, computer-based/assisted, performance, facilitation, cooperative learning) and tools/technology is preferred.
  • Have awareness and some experience (preferred) in design, development, implementation, and evaluation of training plans, curricula, and methodology.
  • Have excellent skills with MS Office.
  • Have a naturally positive attitude.
  • Are a problem-solver with a genuine desire to help people be successful.
  • Can work on more than one thing at a time and know how to prioritize.
  • Are ready to be part of a team and contribute to Afni's success.

 

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