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Client Services Manager in Quezon City at Afni, Inc

Date Posted: 11/10/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Commonwealth Ave. Diliman Commercial Complex
    Quezon City
  • Job Type:
  • Experience:
    3 to 5 years
  • Date Posted:
    11/10/2018

Job Description

Client Services Manager is a new position within Afni Philippines and will work with the Senior Director for Operations. The primary responsibility of the Client Relationship Manager is to ensure that Afni's client(s) are provided the ultimate service. The Client Relationship Manager will be singularly focused on the ship-to's of this one (or few) client(s) (customer class) and optimizing contracted business within this relationship. There will be an insanely high focus on servicing these clients and identifying cross-selling opportunities.

Duties and Responsibilities:

  • Serves as the 'Single Point of Contact' for Afni on select national account client(s).
  • This will be done primarily though phone calls and e-mails.
  • Seek opportunities to sell as much of the contracted suite of products as appropriate for each end-user.
  • Assures all orders are placed and delivered within contracted parameters.
  • Proactively manage order cycle for each end-user. Research and resolve order flow concerns.
  • Deploy field personnel from Afni or contracted vendors as required to ensure product is successfully delivered, installed, and properly used, or to resolve concerns.
  • Analyze and develop creative ways to remove cost and create efficiencies in existing contracts.
  • Participate in future contract proposals by using pre-existing customer data and other relevant benchmarking information.
  • Work collaboratively with the Corporate Accounts team.
  • Assist in the development of and growth of this new role.
Requirements
  • Bachelor's degree preferred
  • At least 3 to 5 year(s) of working experience in the related field is required for this position.
  • Previous account management, sales, or customer service required (BPO)
  • Remarkable customer service skills and entrepreneurial spirit.
  • Strong leadership and communication skills.
  • Ability to resolve issues promptly
  • Excellent MS Office and A-Plus skills.
  • Experience in managing large accounts.
  • Strong technology proficiency and excellent organizational skills.
  • Demonstrated ability to handle a high volume and wide variety or work within the confines of negotiated contracts.

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