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Compliance Training Specialist in Bloomington, IL at Afni, Inc

Date Posted: 6/30/2018

Job Snapshot

Job Description

Afni is hiring a Compliance Training Specialist who is primarily responsible for the development and maintenance of Receivables Management compliance training and policy / procedure documentation. You will identify training and education needs, develop and document training curricula, assist with facilitation of training and education activities and manage the various document libraries housing compliance related documentation.

What you will be doing:

Training and Education:

  • Develop compliance focused training and education curricula for Receivables Management projects including but not limited to Third Party and First Party operations, Recovery Support and RM Operations leadership. Analyze reporting and regulatory changes to identify training needs and work with management to prioritize development. Work with RM Performance Improvement Team and Subrogation leadership to ensure full integration of compliance materials into operational training curricula. Responsible for facilitating compliance based training including classroom instruction and management of computer based training deployment through Afni's learning management systems. 

Documentation:

  • Work with operational partners to develop and maintain policy and process documentation. Utilize SharePoint to manage documentation including library management, document version control, approval workflows and communication of changes to all affected parties. Includes working with members of RM support, operations, strategy, client services, IT, etc. to update and enrich all existing documentation and develop documents that don't yet exist. Will also be working with compliance management to ensure documentation of compliance team procedures and appropriate storage and management of documents.
Requirements

What you will need:

  • Associates degree in relevant field preferred
  • 3+ years of collections or similar experience required and three years of work experience in a process driven environment preferred.
  • Trained in support of the Fair Debt Collection Practices Act (FDCPA) and Fair Credit Reporting Act.
  • Knowledge of Health Insurance Portability and Accountability Act, Bankruptcy Code, Telephone Consumer Protection Act, Illinois Collection Agency Act strongly desired.
  • Basic understanding of financial reports, demonstrated math skills.
  • Demonstrated ability to multi-task with attention to detail.
  • High level expertise in MS Excel and MS Word required. Familiarity with MS SharePoint preferred.
  • Familiarity with standard concepts including statistical analysis. 
  • Seeks collaborative solutions to address compliance issues. 
  • Exhibits clear written and verbal communication skills.
  • Should be comfortable speaking in front of groups.
  • Builds cross functional relationships.
  • Can articulate thought process and rationale behind decision making. 
  • Demonstrated experience involved in negotiations, sales or collections.

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