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Contact Center Team Leader - Tucson, AZ in Tucson, AZ at Afni, Inc

Date Posted: 2/13/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Tucson, AZ
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    2/13/2019

Job Description




Afni is hiring Team Leaders to join our fun teams in Tucson, AZ. In this role, you'll supervise and develop a team of call center agents. You'll drive performance, build a happy team, and help develop individual skills.

As an Afni Team Leader, you'll:


* Work with a team of people and help them get the most out of their natural talents.
* Manage a team of 15 or more call center agents who interact with our clients' customers who call us to get help.
* Collaborate with management and your peers to discover best practices and brainstorm ideas to solve challenges big and small.
* Identify opportunities for individual and team performance improvement, follow an improvement process, and bridge the gap.
* Positively resolve conflict and achieve excellent results by balancing a sense of empathy, care, and performance with customers and staff.
* Take care of some administrative tasks like managing time off, approving payroll adjustments, managing team schedule adherence, and monitoring performance results.

When you join Afni, we will:


* Instantly make you part of our global family of people focused on making really good customer experiences happen.
* Show you a clear path and provide the tools you need to earn more responsibilities and promotions.
* Support you with a strong manager and excellent leadership team.
* Give you full access to our amazing set of perks and benefits that include all the typical things you'd expect, plus some nice extras.

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