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Customer Resolution Specialist in Opelika, AL at Afni, Inc

Date Posted: 10/16/2018

Job Snapshot

Job Description

We're hiring Customer Resolution Specialists for our call center operations in Opelika, AL.

Come work in Afni's Local Number Portability (LNP) Department and earn an hourly pay of $12.00! As a Customer Resolution Specialist, your primary role is to assist with the transitioning (porting) of telephone numbers using specialized technology to assist throughout the entire porting process.

Afni is a contact center company and our agents are the backbone of our business. When customers call us, our agents answer the phone, make connections, answer questions, solve problems, and get people happily on their way.

As a Customer Resolution Specialist, you'll:

  • Prepare Local Service Requests (LSR/Port Requests) utilizing multiple carrier applications and carrier interfaces.
  • Submit, track, document, and monitor submitted LSR/port orders to our Local Exchange Carriers (LECs/ ILECs), using various internal and external systems.

When you join, we will:

  • Instantly make you part of our global family of diverse people focused on making good customer experiences happen.
  • Show you a clear path and provide the tools you need to earn more responsibilities and promotions.
  • Offer you the benefits you'd expect, plus some surprise perks you'll love.
Requirements

Bring it. You're qualified if you:

  • Can use a computer and navigate the web.
  • Have strong attention to detail and accuracy.
  • Are adaptable to changing situations.
  • Have a naturally positive attitude and exhibit professionalism.
  • Love to help people and resolve issues.
  • Are ready to be part of a team and contribute to Afni's success.

Are you ready to be successful, advance your career, make friends, and do meaningful work that makes a difference to people? Join our global team and fuel your passion for work and life.

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