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Email Customer Service Representative in Bloomington, IL at Afni, Inc

Date Posted: 5/30/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    1310 Martin Luther King Junior Drive
    Bloomington, IL
  • Job Type:
    Customer Service
  • Experience:
    Greater than 15 years
  • Date Posted:
    5/30/2018

Job Description

We are hiring entry-level email customer service representatives in Bloomington, Illinois to answer customer emails about account-related questions and inquiries. Afni is a contact center company and our customer service agents are the backbone of our business. When customers connect with us, we make connections, answer questions, solve problems, and get people happily on their way.

Are you ready to be successful, advance your career, make friends, and do meaningful work that makes a difference to people? Join our global team and fuel your passion for work and

RESPONSIBILITIES

As an Email Customer Service Representative, you'll:

  • Work in our contact center and interact with customers who email us for assistance. Sometimes, you may also call customers for clarification.
  • Help customers with their accounts. People email us because they have billing questions or have account questions. We're here to help them.
  • Listen, understand, and take quick action. Like all of us, customers just want someone to listen and help get their problems solved. You'll do both.
  • Stick to your schedule, show up for work on time, and get engaged with our company's culture and activities. The more you invest in your career, the more it gives back to you.

When you join Afni, we will:

  • Instantly make you part of our global family of diverse people focused on making really good customer experiences happen.
  • Start you off with an hourly pay, above the minimum wage.
  • Give you ways to earn more every single month through bonus and incentives.
  • Show you a clear path and provide the tools you need to earn more responsibilities and promotions.
  • Offer you the benefits you'd expect, plus some surprise perks you'll love.
Requirements

Bring it. You're qualified if you:

  • Are at least 18 years old
  • Have a high school diploma or GED
  • Are legally eligible to work in the United States.
  • Have more than 2 months of customer service experience.
  • Can use a computer and navigate the web.
  • Are familiar with using Microsoft Office products.
  • Can write well with a strong grip on proper grammar.
  • Are adaptable to changing situations.
  • Have a naturally positive attitude.
  • Love to help people.
  • Are ready to be part of a team and contribute to Afni's success.
  • Can pass a drug test and criminal background check.

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