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IT Desktop Support in Quezon City at Afni, Inc

Date Posted: 5/19/2018

Job Snapshot

Job Description

Position Purpose:

  • The Technical Services Technician I will provide technical support to the end users in regards to all desktops, telephones and network support.
  • In addition, the incumbent ensures the technology is capable of performing all Afni and client-driven projects successfully.
  • A key component of this position is to relay information to both corporate and local personnel of any challenges or issues that arise.
  • Essential Functions and Responsibilities:
  • Provide hardware support such as troubleshooting PCs, replacing hard drives, monitors, keyboards and other hardware items.
  • Provide software troubleshooting and support such as conducting investigations on software issues, deploying updates and ghosting.
  • Provide telephone support such as replacing broken headsets, replacing phones, and local assistance with various phone models and technologies.
  • Provide network support such as installing new servers, troubleshooting connectivity issues and routing.
  • Perform special projects such as late night application deployments system upgrades and installation of new hardware.
  • Track the inventory of desktop phones, companion phones, cords, cables and other telecommunication supplies.
  • Document routing that has taken place.
  • Clean telephone sets as needed. Install cable as instructed.
  • High school diploma and at least one year relevant experience is required.
  • Experience using Microsoft Office products is required.
  • Microsoft Certified Professional, A+ certification, Network + certification is preferred.
  • Strong customer service skills.
  • Demonstrated strong written, interpersonal and verbal communication skills.
  • Demonstrated ability to handle to multiple tasks with attention to detail and meet deadlines simultaneously.
  • Strong organizational and prioritization skills.
  • Exceptional interpersonal skills (negotiation, team-building, positive thinking, can-do attitude and job flexibility).