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Team Leader (Retention) in Quezon City at Afni, Inc

Date Posted: 4/15/2018

Job Snapshot

Job Description

The Team Leader is responsible for entry level supervisory duties and the support and development of the agents. The incumbent will be responsible for executing performance improvement strategies for the attainment of department and team goals. This position will be responsible for monitoring rep calls, quality and performance-related coaching and providing feedback.Requirements

Minimum Hiring Requirements

  • Candidate must possess at least a Bachelor's/College Degree, any field.
  • 2 years of experience as Team Leader in the BPO Industry is required
  • Experienced handling an Inbound Sales Account is required.
  • Amenable for Shifting schedules.
  • Willing to work in Commonwealth.
  • Can start ASAP

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