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Subrogation / Demand Review Specialist in Bloomington, IL at Afni, Inc

Date Posted: 6/23/2018

Job Snapshot

  • Employee Type:
  • Location:
    1310 Martin Luther King Junior Drive
    Bloomington, IL
  • Job Type:
  • Experience:
    Up to 5 year(s)
  • Date Posted:

Job Description

Afni is hiring a Subrogation / Demand Review Specialist who is responsible for the recovery of subrogation claims from insurance carriers and self-insured entities. These claims could also involve multiple tortfeasors. The majority of these claims would be carrier to carrier claims but the Specialist could also work consumer, auto, property and medial/PIP claims if the workload dictates. Responsibilities include working with our clients, insured, claimants, and local and state government offices, appropriately documenting information to achieve recovery of these property claims.

What you will be doing:

  • Process carrier to carrier subrogation files in varying lines of business.
  • Audit auto damage appraisals and total loss evaluations for accuracy and respond to material damage disputes.
  • Review files using a diary system in order to handle correspondence.
  • Respond promptly and professionally to client, insured, carrier requests as well as other incoming calls.
  • Choose course of action with regard to new subrogation files to assure cost effective resolution.
  • Review files for adequacy of investigation and measure of damages to determine whether to pursue arbitration, collection or litigation.
  • Prepare and review the initial content of each file while documenting and tracking all ongoing verbal and written correspondence in the AS400 system as well as applicable client systems.
  • Ensure proper care, handling and storage of file evidence.
  • Process letters and authority requests.
  • Research the application of laws and statutes as it applies to specific claims in each state.
  • Negotiate adjusted settlements with claimants, carriers and attorneys.
  • Prepare and distribute settlement offer information to client.

Bring it. This is what you will need:

  • Three to five years of proven subrogation or claims experience that includes auto appraisal and arbitration experience is preferred.
  • Ability to type 30 WPM with 85% accuracy.
  • Ability to work independently.
  • Successful completion of relevant insurance industry courses strongly preferred.
  • Strong analyzing and negotiating techniques.
  • Excellent organizational and time-management skills.
  • Responds to internal and external requests in a timely manner and works to deliver quality service. Consistently demonstrates accuracy and attention to detail.
  • Communicates clearly and logically using appropriate written and oral techniques. Seeks clarification for unclear or missing information.
  • Demonstrated reasoning and problem solving abilities.
  • Ability to build and maintain relationships.
  • Work with sense of urgency.
  • Demonstrates a sincere interest in listening to and responding to customer concerns and solving their issue in a timely manner.
  • The ability to work independently and interact well within a team environment.


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