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Trainer (Telco Chat/Voice) in Quezon City at Afni, Inc

Date Posted: 6/24/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Commonwealth Ave. Diliman Commercial Complex
    Quezon City
  • Job Type:
    Training
  • Experience:
    1 to 2 years
  • Date Posted:
    6/24/2018

Job Description

Position Purpose:
 
Deliver training to existing and newly hired employees to prepare for essential duties and tasks. Model company and client expectations by creating a welcoming environment that enables students to reach their maximum potential.
 
Essential Functions and Responsibilities:
  • Deliver training and instruction to engage and stimulate existing and newly hired employees in a manner that promotes transfer of knowledge and application of skills. Instructors promote retention through effective use of questioning, presentation, and facilitation skills and providing feedback and coaching that enhances performance. During instruction, provide and manage an environment that fosters trust, learning, and performance.
  • Plan and prepare for instruction making sure that appropriate instructional methods and materials are used for specific mode of learning. Assess student learning and performance using evaluation models and tools appropriate for the environment.)
  • Mentor and coach apprentice instructors; train newly assigned instructors; coordinate training activities including operation, quality, and HR presentations.
Requirements
  • Candidate must possess at least a 2nd Year College/ Bachelor's Degree, any field.
  • At least 1-2 year(s) of working experience as Trainer handling Telco Chat/Voice program is required for this position.
  • Demonstrated proficiency with MS Office Suite (Word, Excel, PowerPoint)
  • Possess excellent written and oral communication skills
  • Willing to work in Commonwealth, Quezon City.
  • Can start ASAP.

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