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Transfer Agent in Bloomington, IL at Afni, Inc

Date Posted: 9/7/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    1310 Martin Luther King Junior Drive
    Bloomington, IL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    9/7/2018

Job Description

The Transfer Agent will work in an Uninsured Motorist, Third Party or Debt Purchase environment. The incumbent will initiate outbound calls to claimants/consumers and transfer calls to collectors when needed. The incumbent will receive inbound calls while making arrangements with the consumer to pay or settle their account in full or through payment arrangements while following federal, state, and client collection guidelines and laws. The incumbent may also perform skip tracing through the use of the latest skip tracing tools.   Responsibilities
  • Transfer outbound/inbound calls to appropriate team
  • Receive inbound payment calls, identify and negotiate payments terms and methods with the consumer, and set up payments in the system
  • Utilize a variety of techniques and tools to locate appropriate parties to establish payment arrangements.
Requirements
  • High School diploma or GED and two months of general industry knowledge
  • Demonstrated strong verbal and written communication skills
  • Demonstrated experience involved in negotiations, sales or collections
  • Basic navigation of a PC
  • Basic understanding of financial reports, demonstrated basic math skills
  • Demonstrated ability to multi-task with attention to detail
  • Basic logic and comprehension skills
  • Ability to support/ train on multiple accounts

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