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Web Chat Customer Service Representative in Bloomington, IL at Afni, Inc

Date Posted: 11/9/2018

Job Snapshot

Job Description

Our web chat service reps are paid an hourly wage plus performance bonuses.

We're hiring web chat customer service representatives for our contact center operations in Bloomington, Illinois. When customers visit our clients' websites and need help, our service reps invite them to chat, make connections, answer questions, solve problems, and get people happily on their way. Are you ready to be successful, advance your career, make friends, and make a difference? Join us and fuel your passion for work and life.

As an Afni Web Chat Representative, you will:

  • Work in our contact center and help customers using web chat technology.
  • Help customers with their accounts. People chat with us because they have billing questions, are having product and service trouble, need to upgrade or downgrade their accounts, and want or need to buy products. We're here to help them.
  • Listen, understand, and take quick action. Like all of us, customers just want someone to listen and help get their problems solved. You'll do both.
  • Stick to your schedule, show up for work on time, and get involved with our company's culture and activities. The more you invest in your career here, the more we can give back to you.

When you join Afni, we will:

  • Start you off with an hourly pay, well above the minimum wage.
  • Give you ways to earn more every single month through commissions, bonuses, and incentives.
  • Instantly make you part of our global family of diverse people focused on making excellent customer experiences happen.
  • Show you a clear career path and provide the tools you need to earn more responsibilities and promotions.
  • Offer you the perks and benefits you'd expect, plus some surprise perks you'll love.
  • Make work comfortable and fun with a jeans and t-shirts dress code along with plenty of fun events and activities.
Requirements

Bring it. You're qualified if you:

  • Are at least 18 years old.
  • Have a high school diploma or GED.
  • Have excellent writing skills and know your way around a keyboard.
  • Can use a computer and navigate the web.
  • Love to help people.
  • Are ready to be part of a team and contribute to Afni's success.
  • Can pass a criminal background check and a drug screen.
  • Are a good multi-tasker. Our web chat representatives usually are interacting with 2-3 customers at a time.

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